I was hoping someone else solved this issue and had some details about how to access and replace the mic. This leads me to believe the mic is the reason its failing and when it was purchased Carvana noted bluetooth did not work, however we would like to get it working if its a reasonable fix as its far less cost than a new head unit with Android Auto and Apple carplay. we noticed that when it played back me saying the device name over the speakers the recording was all broken and staticy. Once I made it to where it asked for the device name but it failed to pair. When you hit the voice command button most of the time you can't even get in to the setup menu after saying "Setup" for 3 tries when the system gives up. Can't find an aftermarket system that will fit and give me everything that I have now. Went looking to update the maps and found that as of January 2021 I can no longer get a map upgrade from Chrysler/Jeep. since purchased from Carvana no phone can be paired with the Jeep. RHB Sound System with Satellite Radio, CD player, UConnect, Steering Wheel Controls, Bluetooth for hands Free. It is not a nav radio and does not have a touch screen. I'm not sure what the head unit model is but base on pics in the owner's manual its Uconnect 130 with XM satellite. We are having the same issue with a 2015 Wrangler Unlimited.
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